How tropical fruit travels to you
Frozen at −18 °C. We plan deliveries by region so the route is shorter and the cold chain stays safe.
Delivery and pickup options
Free pickup at Prevalje Climbing Centre (PCP)
Free. Once a month on the Maribor–Prevalje–Kotlje–Slovenj Gradec–Velenje–Ljubljana route. We call you with the date.
Free pickup at Mons café (Ljubljana)
Free. Every Thursday from 8:30 to 13:30, by prior arrangement.
Free pickup at a motorway exit (by arrangement)
Free. On the weekly Ljubljana–Maribor, Ljubljana–Krško and Ljubljana–Kranj routes, for orders under €120. We agree on the place and time by phone.
Delivery to your address in Slovenia
Up to €119.99 delivery is €50, from €120 it is free. For a smaller order, choose one of the free pickups above. We call you before delivery to agree on a time.
How delivery works
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01
You order
The ordered goods are delivered to the address that the customer gives when ordering.
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02
We'll call you
Because of the nature of the products supplied (frozen), the delivery service calls the customer the day before delivery. The customer must therefore be reachable on the phone number given when the order was placed.
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03
We deliver it frozen
Frozen products are delivered through a cold chain system, so it is very important that the customer puts the products in the freezer as soon as possible after receiving them.
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04
You check it
The customer should inspect the goods received immediately and notify Acai.si at once of any damage.
Delivery of frozen products in Slovenia
You can order our products anywhere in Slovenia. Because they must be stored and transported at –18 °C at all times, we plan deliveries carefully by region.
We combine orders for nearby locations, which keeps the frozen chain safe while reducing the number of individual trips, delivery costs and unnecessary strain on the environment.
Regular weekly delivery routes
Every week we deliver:
- around Ljubljana,
- on the Ljubljana–Maribor route,
- on the Ljubljana–Krško route,
- on the Ljubljana–Kranj route.
On these routes, for orders under €120, free pickup at a motorway exit is also possible by prior arrangement.
Monthly delivery route to Carinthia
Once a month we also deliver on the Maribor–Prevalje–Kotlje–Slovenj Gradec–Velenje–Ljubljana route.
On this route you can pick up your order free of charge at a pre-arranged location along the main road.
At checkout, select Free pickup at Prevalje Climbing Centre (PCP) and you will not be charged for delivery.
Regularly covered towns, delivery routes and pickup points are shown on the map below.
Free pickup in Ljubljana
Free personal pickup is also possible by prior arrangement every Thursday from 8:30 to 13:30 at Mons café in Ljubljana.
Delivery price
- For purchases from €0.00 to €119.99, delivery within Slovenia costs €50.
- For purchases of €120 or more, delivery is free.
Ordering for less than €120? You don't have to pay for delivery: choose one of the free pickups — Mons café in Ljubljana, Prevalje Climbing Centre or a motorway exit on our weekly route.
Delivery prices apply regardless of the size and weight of the products and already include VAT.
As these are frozen products, we contact you before delivery or pickup and agree on a suitable time and place together.
On delivery
Acai.si takes care of delivery itself through its own delivery service. Ordered goods are delivered to the address the customer gives when ordering.
Frozen products are delivered through the cold chain, so it is very important that the customer puts them in the freezer as soon as possible after receipt.
Because the products are frozen, the delivery service calls the customer the day before delivery. The customer must therefore be reachable on the phone number given with the order. If the delivery service cannot reach the customer by phone, the order will not be delivered.
If, despite prior arrangement, delivery fails because the customer cannot be reached at the delivery location, the customer may collect the order in person at the Acai.si warehouse or request a new delivery, paying a redelivery fee of EUR 10. This fee also applies if the original delivery was free.
The customer should inspect the goods immediately on receipt and notify Acai.si at once of any damage.
Delivery to Croatia
We are still preparing the terms for delivering frozen products to Croatia.
If you have any further questions, we are happy to help!
Delivery times
Ordered products that are in stock are prepared within 3–7 days (Ljubljana and surroundings) and up to 10 days (more remote places in Slovenia). The delivery terms above apply to the delivery price. We always talk to the customer and agree before delivery.
Delivery times are longer than average because the products are frozen and require a special temperature regime during transport.
We reserve the right to extend the delivery time due to technical or other errors in the process. In that case we undertake to inform the customer accordingly.
We will let you know the exact delivery date on the day we receive your payment.
For products that are not in stock, delivery times are longer, but expected to be no more than 20 days.
If you would like to receive a product sooner, please contact us at acai@acai.si and together we will try to find the best possible solution.
Returns and withdrawal from the contract
The customer has the right to notify Acai.si within 14 days of receiving the items that they are withdrawing from the purchase of the products. The period starts to run one day after the date the items are received.
The customer notifies the seller of the withdrawal from the purchase of a product in writing by email: acai@acai.si.
In the event of withdrawal from the purchase, the customer and Acai.si agree on how the product is to be returned and the purchase price paid is to be refunded. The product must be returned within 14 days of the withdrawal from the purchase. The purchase price is refunded within 14 days of the withdrawal from the purchase.
If the customer returns the product undamaged, unchanged, in its original packaging and in the same condition in which they received it, Acai.si will refund the purchase price in full. The customer bears only the shipping costs.
If, however, the customer has already started using the products but then changes their mind, they thereby lose the right to withdraw from the purchase. They may still return the product, but Acai.si will charge appropriate compensation, at least 30% of the purchase value of the product. The exact amount of compensation depends on the condition and quantity in which the customer returns the product. The amount of compensation is assessed by Acai.si's experts, who will inform the customer within 5 days of the return of the product.
From the general terms and conditions.
FAQ
For orders up to €119.99 delivery costs €50 (incl. VAT); from €120 it's free — whatever the size and weight of the products.
We group orders for nearby locations: this keeps the frozen chain safe and cuts the number of separate trips, delivery costs and unnecessary strain on the environment.
Regular weekly delivery routes
Every week we deliver:
- within Ljubljana,
- on the Ljubljana–Maribor route,
- on the Ljubljana–Krško route,
- on the Ljubljana–Kranj route.
On these routes, orders under €120 can also be picked up free of charge at a motorway exit, by prior arrangement.
Monthly delivery route to Koroška
Once a month we also deliver on the Maribor–Prevalje–Kotlje–Slovenj Gradec–Velenje–Ljubljana route.
Smaller order? Call us and, if it's feasible, we'll arrange it.
Yes, we deliver (almost) all over Slovenia. If you would like delivery to more remote places, we will contact you and agree on where the ordered purées and mixes could be collected. In Ljubljana and Maribor our products are also available through Wolt Market.
We prepare in-stock items within 3–7 days (Ljubljana and surroundings) or up to 10 days (remote places in Slovenia). Because the products are frozen, the courier will call you the day before delivery — be reachable on the phone number you gave when ordering.
If delivery fails despite the arrangement, you can collect the order in person or ask for a repeat delivery — this costs €10 (even if the first delivery was free).
Yes, free of charge and always by prior arrangement: every Thursday from 8:30 to 13:30 at Mons café in Ljubljana, once a month at Prevalje Climbing Centre (PCP), or at a motorway exit on the weekly routes (for orders under €120). You choose the pickup option at checkout.
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